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We have a timeshare. We have always paid out dues on time We have booked "other" locations from them, gotten flights, took time off of work, only to have them cancel from overbooking 3 days before. They would not put us up anywhere else even after repeated phone calls....
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1.0
I liked
  • Leaving
I didn't like
  • All aspects lying and disrespectful
  • All aspects of dealing with lying direspectful
#1146853
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After doing a lot of calling to Chris from Spinnker who does not call back by thy way. About not getting what we told we were going to get a 7 day cruise with port parking out of Galveston TX . Still nothing being done by this bunch no money back no help wont call us...
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1.0
#1146413
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We agreed to pay for a three-night stay in Hilton Head at a favorable rate providing we tour their facility and give them feedback (AKA timeshare presentation). The first bad experience was upon arrival when we were misdirected to a check-in location that was no longer...
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#1141478
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Spinnaker Resorts - Ugh. STOP CALLING ME.

Spinnaker Resorts
#1096307
1.0
Details
2nd call from them. Learned they are required to read 5 paragraphs before stopping. And, they won't stop. Beyond annoying. Politely explained that I WAS NOT INTERESTED multiple times. Guy wouldn't stop. Needed to hang up. Blame management. Leave me alone!
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Customer service
Diversity of Products or Services

Spinnaker Resorts - Customer Service Good

Spinnaker Resorts
#1092579
4.0
Details
Sharon Lewis was very kind & helpful to me on Aug. 26, 2017. Sharen sent email confirmation of my reservations & Travel Protection.
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Exchange, Refund and Cancellation Policy
Location
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Spinnaker Resorts - Excellent customer service

Spinnaker Resorts
#1092254
I buy a vacation package from the company and I was told if I gave some referral I would be compensated and I never received anything. Time went by so I called another office and Sharon Lewis was the rep that heard and solved my problem you all need more reps like Ms Lewis. Thank you Ms Lewis for your help.
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Spinnaker Resorts - They made effort to hear my concern

Spinnaker Resorts
#1087648
4.5
Details
I addressed my concern after my resort stay and Christopher Mosco went over and beyond to make sure I was satisfied. Glad he was able to make me as a Customer happy. BTW I enjoyed my stay while at Hilton Head Resort this year.
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Exchange, Refund and Cancellation Policy
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Just did one of these BS packages was told going to get a 7 day cruise and port parking in Galveston TX, Called to set up cruise these people wanted 49 dollars just to get cruise voucher then wanted anywhere from 199 to 549 in taxes and port fees that NOBODY told us...
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1.0
I didn't like
  • Being mislead with false information
  • False advertisement
#1139229
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Spinnaker Resorts - Can't keep their word
We made reservations through a deal online in 2015. At the time, I was employed, but lost my job before we got to the presentation. They booked it for our last day in town (we were literally leaving after the presentation with the bags in the car). We got our check for...
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fpdocjo
fpdocjo

All I have gotten from Spinnaker is "Thank you for contacting Spinnaker Resorts. We will be in touch with you as soon as possible. We typically respond within 48 hours or less...

3.0
I didn't like
  • Them not keeping their word
#1135186
Reply to reviews
We had a great experience with Carolyn Cooper she told us all about the property and what to expect when we got there, however there was a small situation in booking but her manager Mr. Christopher Mosco was able to get it all worked out for us so we would still be...
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#1120788
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ZERO STARS. Employees at Spinnaker have ZERO ETHICS and NO ACCOUNTABILITY. They lure you in with false promises. Over a year ago, I bought two packages. There are 7 people in my household. I disclosed this to the representative from the very beginning letting her know...
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Anonymous
Thomas Chrestman

All timeshares are a scam. Bought one for 30,000 in Orlando cost me $3,000 to sell it back to them. Never could transfer to any other locations there's no secondary Market. Th...

I didn't like
  • Being lied to
#1119379
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I was contacted by Spinnaker Resorts in June, 2015 and purchased a vacation "getaway" package from them. The package included (1) a trip to Hilton Head, SC, Ormond, FL or Bronson, MO; (2) a cruise to the Bahamas or Cancun; and (3) a trip to Myrtle Beach. I wrote down...
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1.0
I didn't like
  • Customer service
  • Scam people
  • Being lied too
#1114127
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I have been lied to and cheated out of all my hard earned money. I have prostrate tumors and my wife is bedridden and they call her continuously to get her to give them credit card info so they can steal more money. Ok just kidding around. The truth is buying a timer...
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#1098495
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Staying in 724-A Palace View South Spinnaker's , Branson,Mo. - Booked in Oct. 2016, was forced to trade down to a 1 room, 4 occup. from our great Shawnee Pa. Resort in order to visit beautiful Branson, Mo. Was told to call back for upgrades back to a 2 bedroom 6 - 8...
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Anonymous
Kyjam01

Not resolved ! They offered nothing to compensate...

2.6
#1093000
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