I was contacted by Spinnaker Resorts in June, 2015 and purchased a vacation "getaway" package from them. The package included (1) a trip to Hilton Head, SC, Ormond, FL or Bronson, MO; (2) a cruise to the Bahamas or Cancun; and (3) a trip to Myrtle Beach. I wrote down...Read more
I didn't like
- Being lied too
- Customer service
- Scam people
I have been lied to and cheated out of all my hard earned money. I have prostrate tumors and my wife is bedridden and they call her continuously to get her to give them credit card info so they can steal more money. Ok just kidding around. The truth is buying a timer...Read more
Staying in 724-A Palace View South Spinnaker's , Branson,Mo. - Booked in Oct. 2016, was forced to trade down to a 1 room, 4 occup. from our great Shawnee Pa. Resort in order to visit beautiful Branson, Mo. Was told to call back for upgrades back to a 2 bedroom 6 - 8...Read more
Spinnaker Resorts - Ugh. STOP CALLING ME.
2nd call from them. Learned they are required to read 5 paragraphs before stopping. And, they won't stop. Beyond annoying. Politely explained that I WAS NOT INTERESTED multiple times. Guy wouldn't stop. Needed to hang up. Blame management. Leave me alone!
Spinnaker Resorts - Customer Service Good
Sharon Lewis was very kind & helpful to me on Aug. 26, 2017. Sharen sent email confirmation of my reservations & Travel Protection.
Spinnaker Resorts - Excellent customer service
I buy a vacation package from the company and I was told if I gave some referral I would be compensated and I never received anything. Time went by so I called another office and Sharon Lewis was the rep that heard and solved my problem you all need more reps like Ms Lewis. Thank you Ms Lewis for your help.
Spinnaker Resorts - They made effort to hear my concern
I addressed my concern after my resort stay and Christopher Mosco went over and beyond to make sure I was satisfied. Glad he was able to make me as a Customer happy. BTW I enjoyed my stay while at Hilton Head Resort this year.
Telephone call ,pressure for money unwilling to sent written terms of agreement I hung up. Caveat a North Carolina call center scamming this great country. Do not believe these carnies.100 words to waste on these mountain scammers. The good thing they are employing...Read more
Congratulations to your staff for their professionalism. During my vacation package processing which began on Aug 9, I have had the pleasure of communicating with numerous professionals who have provided me with extended and positive help obtaining approval for my wife...Read more
I bought a package vacation package in 2015 every time I call to schedule a vacation they never have availability they will give me a date today at three months later When I purchase the package there were no blackout dates and I was able to use it anytime I wanted...Read more
I agreed to attend a seminar and pay a discounted rate for a 3 BR condo at palace view in Branson. Spinnaker recorded the phone transaction in which they promised the 3 BR condo at palace view and I specifically said "do not put me in the French quarter resort. I have...Read more
I purchased the package asi selected Myrtle Beach. I booked my dates and got my flight arranged. My travel companion noticed a few weeks before that we were not scheduled to be in Myrtle Beach but 4 hours away. I had to rebook flight. Not happy. I will be there in a...Read more
I bought this package a year ago, June 2016 and tried to book at that time for October 2016 ( summer is not an option with this $349.00 package) but October was booked. I would have to book the third week in Nov. or later. So I wait until now, today and call again but...Read more
We went down to Hilton Head, SC on a timeshare deal. About everything was a lie!!!!!!! But the weather was good. They told us e were guaranteed a two bedroom condo- got a hotel room overlooking the parking lot. We were told we would have breakfast- donuts. When we got...Read more
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