829 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3

I bought the package offered and have been trying ever since to book a vacation. They never have any availability.

They have called me twice. January, 2016 and January 2017, both times with a few dates in february but no weIekends. I have called them in april, may, june, july and august but they were never able to book me. I was told tonight, when the representative called me, that this makes no sense because they can book 30-60-90 days out.

so i requested to book march or april. No, she could only book for february. and only 2 check in dates available, both tuesdays. My plan is now expired because they have never been able to book me.

The caller stated they want to work with me so I don't lose my money. She put me on hold to talk to custermer service, after being told i was first in que for representative and waiting 12 minutes, a lady picked up briefly and disconnected me. over the past 18 months i have been told repeatedly that a supervisor or customer service rep would call me .... no one ever calls.

except in january. I'm also supposed to have a second trip to myrtle beach or florida within 18 months of completing the hilton head trip.

Reason of review: Problem with delivery.

Monetary Loss: $500.

Preferred solution: I will take a full refund or a follow through with dates that i can actually use..

Spinnaker Resorts Pros: Description of the package.

Spinnaker Resorts Cons: That they were unable to book me and i have not received my trip, Being scammed.

Location: 81 Pope Ave, Hilton Head Island, SC 29928, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I just booked on Monday for April 7. You should call now.

Shakela Ext. 87332

Spinnaker Resorts Reviews

  1. 93 reviews
  2. 19 reviews
  3. 14 reviews
  4. 15 reviews
  5. 13 reviews
Spinnaker Resorts reviews