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We ungraded our 1 bedroom floating prime unit at waterside last year (2013) to a 2 bedroom floating prime, we were wanting to go to the month of May 2014, we submitted our request in Feb 2014, they are suppose to get back with you within 72 hours, a eek went by and we never received a email conformation that we had one of our weeks, so I contacted them by telephone, they said that they did not have any thing available. which was a lie they had 5 of each type of units at every location in Hilton Head.

after numismatist phone calls to reservation department, we ended up renting a 2 bedroom, which was at the same rate that was for non owners ( told in presentation that owners can rent a reduced rate), we were told by the reservation dept that we need to schedule our vacation 360 days in advance. So we tried to do that before we went on our vacation the week of May 24th 2014. It has been three weeks sense we submitted our request still no answer, while we were on vacation which has cost us 1800.00 plus our monthly payment of $226.00. they contacted us as usual about coming for a "owners update" lol which is a ploy to try to get you to buy into Blue water, we told the sales people about our problems with booking, they tried to sell us a 3 Bedroom, they were not interested in any thing but selling you something.

We are going to let ours go back, which we could pay it off, but that would be a waste of money. Maybe we should get together and start a Class Action suit against Spinnaker, I am sure there are a lot of people out there that are not getting what they paid for.

Monetary Loss: $8500.

Location: Sunset, South Carolina

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Guest

I have a 2 bedroom prime floating week. You can pick up to 3 different weeks and they are required to give you one.

Why would you wait 60 days before time to request a week? You can request a year in advance, just pay your mf before you request.

Guest

We just purchased a "floating" week at Bluewater on Hilton Head. We also sold them 2 weeks we owned in South FL thru RCI and signed an agreement with the salesman to sell our week in Orlando.

They gave us a credit towards the purchase of the 2 weeks and when the sale goes thru on the Orlando week, will credit that also towards our purchase, reducing the total amount we agreed to.

Since our purchase was only in this month, it is too early for me to have the bad experiences I have read about on this site. If everything I have read is true (and I have no reason to disbelieve it), we have made a huge mistake.

I would greatly appreciate hearing more about Spinnaker and their salesmen and any advice, if there is any.

Guest

Anonymous less than a minute ago

We know all about their practices. We bought in September 2013.

First took the tour and decided we liked the place but wasn't sure. So with some encouragement from Douglas sales manager. We were concerned about booking our 2 bedroom if we bought. So he promised us he would book our vacation and also give us two bonus VIP weeks to use that he was going to book too for us, so we would not have any problems......

Lie after call after call he would never call us back neither answer texts. So finally after calls to corporate they finally called us back and pretty much said well there's nothing we can do, your contract doesn't say anything about us making ur reservations for you. Ad to find out Douglas no longer there either , left right after he sold to us.

So here we are stuck can't make a reservation with our bonus week because of a limited time usage. Just a frustrating lie ...

Guest
reply icon Replying to comment of Guest-836482

First off Spinnaker dont book your week or weeks. You gotta do that yourself. I call bs on your whole post

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