Don D Texas

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Verified Reviewer
| map-marker Lubbock, Texas

Deceptive sales practice.

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Both in our 70"s we sat in a meeting with one of their sales staff for Spinnaker Resorts in Branson Mo.. A requirement with the discounted price from an exchange through RCI We had no intent on buying into another membership.

We have a membership in Mexico we use to exchange through RCI. Well we were presented with several very attractive benefits. 4 in particular we were interested in.

1. No membership fees.

Matching our current membership.

2. Marriott membership unlimited usage of 5 days for $399.00

3. They will sell our Mexico Membership for us.

4. Received Certificate's for free 7 night cruise, free 7 Day resorts stay, free Airfare with a 3 night Resort stay.

They weren't free we had to deposit several hundred dollars to get what was supposedly free!

So, after 3 hrs of "how happy you'll be" we agreed. That was the bait. Then came the switch! Signing of the Contract.

Stack of paperwork that had to be initialed. They rushed us through faster than a bull out of the chute. That salesman flipping the papers for us to make it faster. Need to hurry he said.

Getting late. We had no opportunity to read any of the line items we initialed. Trusting the very nice salesman. He's a good guy.

Not! We rushed. Didn't read it. We weren't allowed to use it in 2023 because he talked us into a biannual usage.

So we couldn't use it until 2024.then came a call from a timeshare sales group telling us Spinnaker uses them to sell our Mexico membership. I had to pay another $399 to them before they would start the process. In 8 mo's we haven't heard a word from them. Haven't returned any communication.

We put paperwork up and didn't think about it.

Next thing you know we received a bill for the 2024 membership fees.

I called the salesman for answers. Of course he no longer works for them. I finally spoke to a Owner services rep. He was going to pass this issue on up.

I sent emails phone calls and still got no response. Then I get a phone call from a guy who said he is with Spinnaker. He offered to close the account for $3000. Come to find out someone at Spinnaker contacted him.

He isn't with Spinnaker. Finally in January I talked with a guy in the corporate office.

We had several conversations about resolving the issue. He listened to my concerns and trying to negotiate a way out. I figured since we have not used anything and in light of the misrepresentation and coercive environment they would at least settle for 50% refund and cancel our membership.

Their response was, yes, we will let you out of the contract if you will pay the 2024 membership fee.

Bear in mind, we haven't used anything from them since the purchase. I'm embarrassed to say we paid $8299 plus the $399 to sell ours now they want us to pay $1025 more?

,

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User's recommendation: Elderly Seniors hang on. The salesmen are well versed and deceptive.

3 comments
Don D Texas

You stay home Mr Perfect

Guest
reply icon Replying to comment of Don D Texas

I’m definitely not perfect but know to avoid this crap.

Guest

Anyone who goes on these type of cheap trips requiring you to sit through a sales pitch deserves all the misery they get.

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Joyce C Wcb

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Verified Reviewer

Follow up on cancellation

Hello,

I am just following up on a conversation I had with Carolyn in Human Resources. After several unsuccessful attempts at communication with someone, on 02/06/24 I sent a message to Human Resources requesting to cancel my payment for a package.

I was advised I could book a trip to Vegas, but my email showed a trip to Williamsburg.

Carolyn called me back on 02/07 and explained in more detail what the package included. She also advised me that I would be receiving an email within 48 hours confirming my cancellation and once I agreed, I would see my refund within 1 week.

I still have not received this email and would definitely like to cancel before my 30 day limit is reached. She confirmed my correct email address: joycec4@***.com

Can someone please send me an email so that I have my confirmation of this?

View full review
Loss:
$198

Preferred solution: Full refund

User's recommendation: Be very careful when deciding to do business with this company. They are VERY HARD to get in contact with

Catriena P

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Verified Reviewer
| map-marker Hilton Head Island, South Carolina

French Quarter Bad Stay! Just some input regarding the units

We recently bought into your package for a tour. We were excited actually, until we get there.

We stayed French Quarter, Branson and staying at Holiday Inn would have been more pleasant. Day one we were told to arrive between a certain time and we complied only to be told it will be another 4 hours to get into a unit (4pm checking) and they would call if it is ready sooner. No, call and that is fine I get it, but that left us driving around with luggage that we did not want to be hauling due to medications and such. Just tell people 2-4 pm not everyone is comfortable leaving luggage in extremely hot car with temperature sensitive items.

You may want to consider either getting a 3rd party marketing company who is also in the know of certain things. Ex: Third party vendor scheduling tours in the units that are not a good reflection of what your package has to offer. Why are you trying to entice sales with a property that needs some TLC? Smart marketing would be to wow potential buyers with your best units (ie.

newer shows growth and expansion). To show potential buyers newer built units after having them lodge in units recently purchased and no updates seems backwards. You want your guests to be comfortable no matter where the unit is. Bad units= zero upgrade because it shows a company going down not up.

Moving on:

We made it to our unit by 4:15pm and settled in, only to realize walls are so thin I almost felt like I was in a mobile home. The bedroom in 1 bd units at French Quarter are right up front near entrance with paper thin windows and walls. We could hear conversations at a normal speaking level. The bathroom fans are loud in the units you hear even neighboring units (put quiet exhaust in bath).

The bathrooms are right off the bedroom.

I go to bed at 10:30 pm only to just doze off then came a door slam that literally shook the windows, entrance door and walls all around us. We could hear conversations from the courtyard in a closed up unit 3rd floor up. Needless to say the noise was an issue all night between the walking and movement we could hear above, below, and on both sides of the unit. Heavy people walk heavier too which makes for loud walking.

When you can clearly hear someone going to the restroom and you are sleeping that is a bit of a privacy issue. No one wants to wake up to that constantly. Remember the sounds from all sides of the units (floor, ceiling, and walls).

So, after hardly any sleep we headed in for a tour and we clearly stated our issues with where we were staying. After speaking with Michael at the tour location we were convinced that maybe it was a fluke and the second night will be better since it is Sunday, with people leaving.

Well that backfired, no one left (I mean it seemed with all of the noises). I attempted to nap after having maybe 1 hour of rest overnight. That didnt happen because the person above was literally stomping and this went on for two hours before we called to see if we can make other arrangements. We had to call and the accommodation was made to move to another unit on the very top floor.

And that backfired too. We got settled in and decided to order pizza, salad, and sandwich which ended up having to throw away 3/4 of large pizza, half of a sub sandwich and a whole salad from Pizza World! We didnt know it but the refrigerator did not work at all which did not keep items cold. Then 9:30pm rolls around and I say FINALLY rest!

Nope not at all. Pulled another all nighter. The bed in the second unit was queen sized which was more proportionate but only 1 small lamp with 1 bedside table (lighting horrible) and the ceiling fan was broke which made for hot sleeping due to not being able to circulate the cool air from the ceiling vent. We were supposed to be there another day but between the broken equipment and no soundproofing it was a miserable trip.

We were told that Spinnaker just recently purchased those units and they need remodeled (and they do in a huge way).

We purchased a 1bd timeshare only because of our experience. We were not about to put out more cash until we SEE action then that will be a deciding factor in any upgrade we potentially may do.

Suggestions for the developer:

Get rid of fabric curtains: they do nothing for the heat or noise outside. You can feel heat come through curtains anyway and with no curtains is one less thing to remove for cleaning which decreases man hours. Put blockout blinds that are easy wiping.

You would save expenses by upgrading all windows and exterior doors and putting reflective privacy film (to help control heat from sun).

Add 5/8 drywall to units even if just the bedrooms so you dont hear someone in another unit turning on bathroom fan, doors and drawers constantly opening and closing on the other side of the wall at the head of the beds. Seriously, hear people plugging items in next door. I could hear someone literally tapping on the neighboring units door to be let in (it was tapping not full knocking) at 5 am (that should not be). This isnt a issue with other guests.

This is issue with Units and no sound barriers. No one should be able to hear anothers conversation at normal conversation levels. Also remove bulky furniture like tv cabinets (the wardrobe style cabinets) beds too large for room size. If you want King beds then come up with under bed drawers or expand closets incorporating drawers in closet and Hang Tv on wall eliminating need for cabinet.

My hope is that Spinnaker will take this input to use for future renovations at the French Quarter Branson, Missouri.

Have your front desk ask on exiting how their unit was and if it met their expectations along with a signature to help track more maintenance issues. If they say no then this is the start of any resolutions that may be needed like a refrigerator not getting cold. You could easily do this by setting up maintenance site online for reporting purposes. Schools use a maintenance reporting system.

The systems helps track any and all maintenance so that it can be prioritized based on the urgency and the head of maintenance department will have access to all information. The system also helps make others accountable and you can see who completed tasks in the event of any questions.

You may already have this set up; just a suggestion.

Next year we will be planning our trip back to Branson and I hope to see a difference in staying at a different location. That trip will finalize any regrets I may be feeling.

View full review
Loss:
$125
Pros:
  • Units were well stocked and clean
Cons:
  • Bathroom 2 doors and right off the bedroom
  • Living room furniture too small for tall
  • Noise issues

Preferred solution: $50 for food lost and 1 day 1 night added to my stay. We went from noisy unit to unit with broken equipment and horrendous furniture.

User's recommendation: We did purchase but stayed with small package. If you stay at French Quarter check the unit before moving items in to make sure things are adequately operational. If you are a snorer or light sleeper who needs rest don’t stay at this location.

1 comment
Guest

musta notta been so bad if you purchased. if it were me.... I woulda ran as fast as I could within an hour of arrival.

Anonymous
map-marker Ocala, Florida

Have tried to reach the deeds department for three weeks they don’t answer the phone or call me back as requested at 207-939-****

Whenever I’ve called only get three recordings all of which send me back to the original recording. I once received an operator who said the were very busy but would send them a message to call me back at Larry burpee 207-939-****. Nothing yet. Why don’t you people work with your clients.
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User's recommendation: Don’t buy here

Anonymous
map-marker Columbia, South Carolina

Went there this week checked in on 09/12/23 and checked out 09/12/23 .

My significant other had Death in her family and wasn't able to come with me. I drove 10hrs to Hilton Head SC .and wasn't able to attend the tour. That's a Damm shame. I will not ever attend any thing by your Company. And tell everyone I know about your company. Thanks for Nothing. Stay away from your company.
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User's recommendation: Stay away from your company

David K Mgz

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Verified Reviewer
| map-marker Hilton Head Island, South Carolina

Misleading Representation of Resiort

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Make sure to ask very specific questions and make sure you will be staying at the resort luckily I called 3 weeks before only to find out they were going to have us staying in an Econolodge Motel but take a tour of the resort the next day. I told them I was not driving 16 hrs only to stay at a motel and a queen bed at that.
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Loss:
$350
Pros:
  • No pros
Cons:
  • On cons work here and are taught how to deceive the consumer

Preferred solution: Full refund

User's recommendation: Don’t pay for this so called resort stay

Anonymous
map-marker Kalamazoo, Michigan

We were promised things when we bought years ago and it never happened.

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When we first bought at Los Lagos in Hot Springs Village we were told we would have all the amenities as a Village homeowner. We took our kids to see a fireworks display and were turned away at the gate. We were told tge maintenance fees would never go up more than once. I spoke with a man from Spinnaker about this lie and was told that their salesmen could tell us anything they wanted to make the sale. After that it was their word against ours. They told us we could sell and they would buy it back from us. Nope. Another lie.
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User's recommendation: Don’t buy from Los Lagos, or Spinnaker Resorts. Worse decision we ever made.

Cee M Vby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Call Center Rudeness Complaint --Kevin the Director of Travel

Mr. Kevin was extremely rude in his tone of the vacation package.

The number he called from was 804-509-**** April 18, 2023 2:29 p.m. He spoke to me as if I were a child. I told him that I was almost 60 years old. Do not speak to me in that manner.

He stated that he answered all of my questions . He did not answer all off the questions and he replied to me as BOO BOO.BOO Boo I stated , I am a Mrs. a widower at that or a Ms. .

He tone is very rude , sarcastic , unprofessional and smug. HIs voice is what he attempted to throw off his conversation on is loud and deep and so is mind but it defiantly a manner in which you speak to someone that you are trying to get someone to purchase something from you with. I told him as a professional to a professional he was not professional in any manner. He also said that there are 25 destinations on the second trip i could take.

I wanted to know the 25 . I stated i looked on line and I only see 12 . He stated i was wrong. I asked him to name them for him he said he was not gonna do that.

I said to him. So you want me to purchase something without knowing the full details on what i am purchasing. He read about 10 to me and would not state another place. He said he was not FINNA read them all to e because it would take 10 min.

I stated where its only a few more left and we have been on the phone for 10 min already going back and forth.

Someone should know that you could defiantley be making more money if he either was educated on how to speak and conduct himself in a professional environment or he was not there. Someone should be monitoring the calls for this Call Center.

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Pros:
  • I love the stays
Cons:
  • Rude customer service call centers

Preferred solution: What ever is appropriate. Was not looking for anything. Passing the message on to better the company and is customers, customer service behaviors

1 comment
Cee M Vby

the number he called from was 804-509-****

Effie B Yom

Charges not fixed and continued

Went to owner update meeting on 5/20/23 - paid $50 on 5/3/23 to reserve and was promised when leaving meeting the $50 would be REFUNDED. NO REFUND yet and NOW GET BILLED A 2nd TIME for $50 on 5/28/23 - plus NEVER received my vacation reward promised of 4 days / 3 nights to VEGAS. NO ONE HAS CALLED ME BACK YET TO FIX THIS...
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Loss:
$100
Cons:
  • Too many hours talking to various departments no resolution

Preferred solution: Full refund

User's recommendation: BAD CUSOMER SERVICE AND HORRIBLE BILLING DEPARTMENT

Tiffany L Vdb

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Verified Reviewer
| map-marker Valrico, Florida

Lied to again about the 2nd vacation package

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Well I got my vacation booked and of course they are out of 1 bedrooms so I had to upgrade to a 2 bedroom to be at the resort I was promised. Then I paid 59.00 for travel protection which then brought an additional vacation yay then they said I would get an email with that and I can book that one for Julywell NO I wont get that until I check out of the one in June..which then I wont be able to use in july because they will need a min of 30 days in advance... LIES and LIES is what I keep getting, NOT happy at all with this experience. Tiffany
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Lorrayne Cyy
map-marker Atlanta, Georgia

Would like to check on my reservation

I would like a confirmation to let me know what date for vacarion flr 2023.Ms. made the reservation. The reservation is for Robert Daniel and Kylo Almon we are owner together. Thanks Margie Almon 770241****
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Anonymous
map-marker New York, New York

I miss placed my owners package

Called to get a new owners package sent to me being tho I lost my original in a move. Just a waiting game to see when I will receive a new one
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User's recommendation: Have patience

Anonymous
map-marker Woodbridge, Virginia

Stay way they will take your money and you will not get to stay on the accommodations onsite. The accommodations are like a 1/2 star rating. It was a disappointing experience

I would like to send in a complaint with Spinnaker Resorts. I have requested to speak with a manager reference my disappointment with the stay that I have scheduled but I was thoroughly disappointed with the accommodations.

I was scheduled to spend a weekend at the King's Creek on 8 - 10 Oct 2022. I drove 3 1/2 hours to enjoy a holiday weekend. I checked in on Saturday 8 Oct. The first thing I noticed that when I received my package the date and time for my 90 minutes presentation was scratched out and I was told that all of the presentation times were booked except for Monday at 9 am.

So I was told that I would have to go to a place outside of the King's Creek location. I drove 10 to 15 minutes away. When I checked in I was disappointed at the appearance of the location. Once my husband and I went to the room it was not at the standards that I was accustom too.

I have gone to Hilton's resorts in New York and Wyndam's locations in Florida and I have been at the accommodations on the property of the resort. Needless to say, that accommodations that King's Creek was trying to have my husband and I stay for the weekend was not on the standard of a Hilton Resort or Wyndam's standards. In the lobby the ceiling tile was opened, and the rooms did not smell fresh, and the entrance door was not hung properly. The location looked as if it was a ran down hotel before and someone threw new carpet on the floor but did not do any freshening of the building to at least 4.5 star/5-star accommodations I went back to the check-in location, and I asked do you have a better location because this is not the level of standards that I am accustom too.

I was told we are booked, and I have nothing else. I asked to speak to a manager I was told that the Manager was gone for the day. They would have the Manager to call me. I did not receive a call on 9 Oct.

I did not receive a call on 10 Oct, I decided to call back to see why I did not receive a call back. I did speak to a Brenda and explained what happened. During that call I was told that I should have been offered to stay on the King's Creek location for an additional fee. I was not happy to hear that because as I stated earlier Hilton/Wyndam will book your stay at a higher standard than what I saw on October 8th.

I would not have to pay an additional fee, either because their accommodations are immaculate. To date, I have not received a call from a manager yet. I am totally disappointed that I wasted my money with Spinnaker Resorts. I will be sure to let my family and friends, co-workers not to entertain any calls from this resort.

It is disappointing to know that there are people in this business that do not care about customer service or listening to the customer to ensure that I am comfortable, and I deserve to be accommodated for the service that I paid for and did not receive anything in return. This is poor customer service and business transactions.

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User's recommendation: STAY AWAY You will be out of your money

Laina Pfo
map-marker Sugar Grove, Illinois

Deed Buy Back

2 years ago was talked into doing a deed buy back that cost $8,000.00 was told this was the way to get the kids off the hook when we die so they are not stuck with the maintenance fees. We got suckered into this plan, then we were told when we get our deed back then we should put my wife's name back on the deed, which was a cost but not sure about the amount.

We are at this time putting everything in a Trust and our Trust Lawyer said use the timeshare but do not buy anything else.

Wish I would have had his advise 2 years ago. I believe the sales force has become a bait and switch department instead of sales.

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User's recommendation: Don't do the Deed Buy Back!!!!

1 comment
Jeno Gjl

6-14-23 Spinnaker did us the same way.Took my name off the deed last year so if my husband died first I wouldn’t have to keep paying for it or pass it down to our children, but they didn’t tell me I could no longer use it. This visit was them talking us into putting my name back on the deed.

For more money of course. We’ve been paying on this for over 20 years. One of the worst companies we’ve ever dealt with. They tell you something to make a sale and never follow through on it.

I talked with a manager and told him that.

He said, they can tell you whatever they want to make the sale. They have a beautiful resort but it’s a very sad and dishonest company.

Mary A Rsb
map-marker Mansfield, Ohio

Payment

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Can't get billing questions answered. Interval cashed my check for 1,000 then said they never received it (even though I have a photo copy from my bank!
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Pros:
  • Friendly

User's recommendation: STAY AWAY! THEY SAY CALL ANY TIME, DON'T BELIEVE THEM, CUSTOMER SERVICE IS LOUSY!

William T Bep

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tyler, Texas

Got a call while driving. Was going to text or e-mail conformation #. Never did.

Got a call while driving. Promised to text or e-mail conformation #. To 903-571-**** or al.37taylor@***.com William A Taylor. 1422 Jeb Stuart Dr Tyler, Tx 75703. (Never received) Not sure it was legitimate. It is showing up on my Discover as Spinnaker Vacations. &153.00. They seemed to say 149.00 to start with. Please contact me ASAP.
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Preferred solution: Well I keep doing this. Contact me ASSP

User's recommendation: Tried to call back. Their number rings and then cuts off. A little scary.

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