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The presentation appeared legit and professional in comparison to a family timeshare we already use. The Sales manager Jim Jacobs assisted mostly with our decision making and made promises to assist us later after purchase. He gave specific instructions as to when to...
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I didn't like
  • Dishonest business practices
  • False advertisement
  • Scam people
#1057583
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Get scammed from the minute you walk in the door The place is being run worse than a Third Class Secondhand Car dealership If it sounds to good to be true, then its *** Do not let them try and sell your existing timeshare----it will never happen, they are not...
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1.8
#1054375
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I bought back in 2014 a package deal could not find the time to go so I let it lapse they extended it for another year still could not find the time to go so I lost it but they kept calling me back telling me I shouldn't let it go they finally talked me into buying it...
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ginger0602_40
ginger0602_40

They promised us free cruise, The voucher were good only if I paid the port charges and they were charging more for that then if I would have booked the cruise with the cruise...

1.2
#1050041
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Spinnaker Resorts Vacation Package Review

Spinnaker Resorts
#901349
5.0
Details
We went to Hilton Head Spinnaker resorts in April.wonderful people.my Ga friend purchased a time share with them.Margarette answered all of our questions.she took uo to breakfast the next day.The food was awesome.their hospitality was grand.we still have another week end left over.cant wait to use it
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Spinnaker Resorts Vacation Package Review

Spinnaker Resorts
#900025
4.1
Details
So far good experience. Steve column was our representative and very direct,friendly and followed up as suggested. Very pleased with service.
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Customer service
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Spinnaker Resorts Customer Care Review

Spinnaker Resorts
#897100
Used Royal Floridian at Ormond beach. While the stay was nice. I did not appreciate the resorts attempt to strong-arm me into their timeshare. They seemed very confused as to why I refused to comply to their little game. I wasted two hours listening to their pitch. Afterwards realizing what a muck they were running.
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Spinnaker Resorts Vacation Package Review

Spinnaker Resorts
#892464
1.0
Details
They called me back in March supposedly gave me a good price of $388 for 3 nights and $100 Visa and $100. Well i go online to trip advisor and its $79 A night & thry charging me $130. For an old resort with old tvs no put put no nothing but a pool and all rooms have that. I told them i want the price they give everybody else not the upped price because they think im rich. They got me for $140.00.
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
the entire process from the time you try to check in until you are smart enough to check out of the DUMP(S&R resort) no time share, no beach, no cruise and no food. everything you are told from the time you pick the phone up until the time you get to time share sales...
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1.0
I liked
  • Leaving
I didn't like
  • Being lie to and taken advantage of
  • Scams
  • Losing 3 days time and gas and hotel expences
#1040393
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We were staying in Daytona for our vacation at our regular vacation spot. A salesperson approached us on the beach and said if we come down to view the south tower recently built we would $100 dining card. There was no mention that this was a timeshare sales gimmick....
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myke01
myke01

very true, I love HGVC they treat you right and always a great stay.n

1.3
#1037736
Reply to reviews
Well I recently spent my spring break here (Daytona) and the customer service was great but my children were greeted by rascial slurs from other guest! It's was baffling to me seeing as though we paid great money to be here. Outside of that the town seemed runners down...
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Anonymous
Disgusted

Your toilet comments are disgusting. Classless.

Anonymous
Anonymous

Why post a complaint about the resort when you say the customer service was great? It's not their fault other guests were jerks. Newsflash: just because you pay "good money"...

4.1
#1033129
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I have read some of the complaints below and mine is very much the same. Spinnaker is sales people sell broken promises. I have a signed contract for my purchase but it will not be honored. I have contacted the attorney general of Florida and the better business bureau...
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3.1
#1028159
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Bought a Hilton Head 3 night stay for $298. Being told over the phone that there are no blackout dates, even weekends and holidays and that we would be staying at the beautiful Bluewater Resort, I bought it. 5 hours after booking, I receiving a confirmation letter. On...
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Anonymous
Anonymous

Did you ever get a refund? Just starting cancelation process

1.0
#1013312
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I’m sorry this is so long. If you’ve read other comments, you could skip to the last paragraph for my recommendations. About a year ago, we received a cold call offering 5 day/6 night stay in Branson, MO for $350. Final cost was $448 because we took the Travel...
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Anonymous
Anonymous

Thanks for the review, they called me & put on the pressure. Of course they wanted a credit card, to which I said no & the supposed Manager argued until I hung up. What a joke

Anonymous
Bre

Very good description.Thank you for sharing your experience. I am trying to decide on writing off my "purchase" and not going. Same as you,I had a weak moment, and got suckere...

#1005371
Reply to reviews
I bought the package offered and have been trying ever since to book a vacation. They never have any availability. They have called me twice. January, 2016 and January 2017, both times with a few dates in february but no weIekends. I have called them in april, may,...
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Anonymous
Anonymous

I just booked on Monday for April 7. You should call now.Shakela Ext. 87332

1.3
I liked
  • Description of the package
I didn't like
  • Being scammed
  • That they were unable to book me and i have not received my trip
#992771
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