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Updated by user Jun 06, 2018

Apparently this report and a better business bureau complaint worked..after a very long time we got a check in the mail for 199 at an old address...

Original review posted by user May 07, 2018

We are Wyndham Gold members...Wyndham owns RCI. A few years ago after departing from a great RCI resort we got a call from a person who said they were calling from RCI.

At that point I told them I had just left the resort and was driving but that we loved it. I told them to call me in a few days. At that point I chose to give them my Barclay credit card to buy a Hilton Head vacation at a condo in Hilton Head over the phone. When I got the email confirmation I discovered that in fact they were NOT RCI but Spinnaker.

I looked into them as I had never heard of them and all reports were that when you got to HH you got put in a hotel room that smelled like mold and mildew even though they promised a condo. I immediately called them to cancel and got the run around. I contacted Barclays to deny the charge. Barclay is a Wyndham Rewards card.

I also called Wyndham and RCI corporate counsel to tell them that Spinnaker was using their name...no one ever returned my calls. Barclay dropped the ball on my formal complaint and claimed I still owed the 199.00 This was years ago...recently Spinnaker started calling again. I told them they scammed me and they promised they were trying to make it up to me. Their scam is even worse now...they even put a so called 3rd party confirmation lady on the phone that says she has to do so by Federal Law.

They lied through their teeth and when the confirmation for a Condo came, this time it said hotel room. Gotcha!!!!

American Express took care of it ASAP!! Not sure how State ATTY General allows them to continue in business???

Reason of review: Not as described/ advertised.

Monetary Loss: $199.

Preferred solution: Full refund.

Spinnaker Resorts Cons: Scammed.

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