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2.1

I agreed to attend a seminar and pay a discounted rate for a 3 BR condo at palace view in Branson. Spinnaker recorded the phone transaction in which they promised the 3 BR condo at palace view and I specifically said "do not put me in the French quarter resort.

I have been there and it is a terrible place. I will only stay in palace view." While being recorded the salesman guaranteed me a 3 BR at palace view only. Five days before the actual trip I was informed I was moved to French quarter. My husband and I have already taken a week off work for this trip with our children and parents!

We are locked in! And spinnaker agreed in a recorded statement not to send me to French quarter resort...then did EXACTLY THAT. I have been on the phone for two days with customer service and they shuffle me around, send each other emails, and fail to return my calls. How could I ever trust this company enough to buy a timeshare?

(As a side note...The front desk staff at palace view have been helpful in trying to resolve this matter. Just don't trust the main branch of Spinnaker and NEVER sign up for the timeshare 'getaway package'.

They lie.) Palace view in Branson is a good place to stay but you must avoid the marketing team at all cost and never buy a timeshare. They break contracts and cannot be held to their agreements.

Reason of review: Not as described/ advertised.

Location: 724 Blue Meadows Rd, Branson, MO 65616, USA

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